How soon will I get my order? This depends on the shipping method you choose. If you are in a hurry, don't choose Parcel Post! Pick either Priority Mail or UPS or FedEx.
How soon will my order be shipped? We ship orders within 24 hours on weekdays. If there is a backorder situation, we'll send you an eMail and let you know exactly what the situation is and when you can expect us to ship. Backorders are usually just a few days, and might occur only on one line, the British yarns. We receive weekly shipments of the British yarns, so sometimes there is a day or two wait time. All certainly worth it for those lovely yarns!
What we cannot tell you is how soon your order will arrive, and that will be up to you. It depends on what sort of shipping you chose. If you want to see your lovely yarn quickly, then please don't choose Parcel Post unless you are willing to wait up to two weeks for it to arrive.
Does Wool2Dye4 have a discount policy? Yes, we do. Actually, all customers receive an immediate 20% discount off retail prices. In addition, we offer quantity discounts to wholesale customers who have a business tax identification number, and who will commit to a minimum of 5-kilos per order. To get started, send an eMail to Yarnie@wool2dye4.com and ask about our wholesale discount policy.
Do you work with Co-ops? No, sorry. Wool2Dye4 does not support buying co-op groups. Our wholesale discount is a professional discount intended for the individual handdyer's use only and is not to be shared in any way. This includes partnerships. Each partners who orders from Wool2Dye4 must create their own wholesale account.
As a small dyer, can I share my discount with a local yarn shop? No. The buyer of the yarn must have a wholesale discount account in order to receive the wholesale discount. You may not pair up or share the discount even if you are an exclusive dyer for a yarnshop.
If a yarn is not showing on the site, does this mean it is discontined? No, it means that the yarn is out of stock and we are awaiting the return. Watch the newsletter for expected dates of yarns returning to stock.
How can I learn about new yarns and upcoming re-stocking of inventory? We have a newsletter. All wholesale customers are automatically added to the newsletter list. If you are a retail customer and would like to receive the newsletter, please send an eMail to Yarnie@wool2dye4.com requesting that your eMail address be added to our newsletter list. Be sure to include your first and last name in the eMail.
Also, look at the Latest News section on this site for this information.
Can I get a sample of that? Sure! Just eMail us and tell us which yarns you would like samples of and we'll send them out to you, maybe with a couple of suggestions, too. Samples within the Continental US are free of charge. Samples outside the U.S. have a prepaid $20 charge. eMail your requests to Yarnie@Wool2Dye4.com.
What is the best way to get in touch with Wool2Dye4? EMail. We work entirely through eMail and there is no question or situation which cannot be handled best through eMail. Have a question? Our eMail address is: Yarnie@Wool2Dye4.com
What is the best way to ship to Canada, Australia, and New Zealand? We recommend to our out-of-country friends that they choose USPS International Priority mail. While it may look a little more expensive up front, we assure you that there are no extra duty fees or delivery charges added once it crosses your fair border. Please, believe us on this one!
What credit cards does Wool2Dye4 accept? We accept Visa, MasterCard, and Discover Cards. Also PayPal. You may use your private credit cards through PayPal if you have your account set up that way, and we recommend this as a safety measure.
